Updated: Apr 27, 2020
I want to help you make money during these times of uncertainty in the business world.
I know, COVID-19 has many Belizean business owners on edge right now with economic uncertainty.
But, here is the good news.
We have built out a chat bot for Green Clean Belize to help them automate responses to their Facebook Page Messenger incoming messages.
Here is why this should matter to you as a business owner in Belize.
If your business does not have a live person responding to messages almost immediately, you are losing out on the Customer Service game, and thus sales.
Now, most small businesses do not have the budget to hire a designated person just to respond to incoming messages.
This is often done by...well...anyone who decide to check your Facebook Business Page messages...
which is often once in a while...or none at all.
Do you have any idea how much money you are leaving in your Business Page message inbox? Don't look. It could scare you.
This will most certainly give your business a bad reputation, even if you offer an excellent product or service.
Here are some benefits of having a Chat Bot for your Facebook Business Page:
1. Guests Have 24/7 Access To Your Business:
We have all been there, sending a message to a business page and getting late to no response, kept on hold, or some random person sends back a message "who is this? what do you want?" Makes you feel special right?
Gone are those days.
2. Handle Tons Of Incoming Messages:
Unlike humans who can only communicate with one human at a time, chat bots can simultaneously have conversations with thousands of people. No matter what time of the day it is or how many people are contacting you, every single one of them will be answered immediately.
Look at what is happening to many restaurants in Belize City and around the country of Belize who are offering delivery of meal orders...
They are trying desperately to use WhatsApp to take orders.
Now, you have a good reputation for your food of which ALL of your revenues now come from delivery.
As the demand keeps rising, you will have more customers to take orders from but very few staff to attend to them all.
Having a chat bot would eliminate such problem and cater to each and every person and ensure that no order is missed.
Large companies in the USA like Taco Bell and Dominos are already using chat bots to arrange food delivery.
3. Easy To Adopt To Your Business Type
Chat bots have the benefit that it can quite easily be used in any industry. Unlike other products where you have to do a lot of development and testing to change platforms, chat bots are relatively easy to switch.
One has to just train the bot by developing a "dialogue" flow to switch its current field or industry.
Mobile Monkey have templates to easily get you started.
4. Satisfy Your Customers...Every Time
Humans are bound to change of emotions. Chat bots, on the other hand, are bound by some rules and obey them as long as they’re programmed to. They will always treat a customer in the perfect way no matter how testy the person becomes.
5. Save Loads Of Money:
Hiring a human for a job is never a cheap decision, and it will be expensive if your revenues are not high or sales targets are not met and would create havoc in the business.
Due to the boundaries of human beings, a single human can only handle one or two people at the same time. More than that would be extremely tough for the employee.
Chat bots could help solve this age-old problem. As one chat bot is equal to lots of employees, it can easily communicate with thousands of customers at the same time. Hence, it would drastically bring down expenses and increase your in revenue and customer satisfaction.
6. Easy To Setup
Imagine teaching a new employee how to answer incoming messages each time one leaves, is fired, on sick leave or on holiday? Yikes! right?
Chat bots could eliminate that worry, by providing a very clean and easy-to-understand conversation flow and structure that is fully automated. No doubt there will be changes in this too, but it will take a fraction of your time to update and tweak as compared to human employees.
7. Who Wants To Answer Repetitive Messages All Day?
People tend to be less productive when given a recurring job or work. We humans usually get bored doing the same thing over and over again. Chat bots can now automate tasks which are to be done frequently and at the right time.
8. Additional Sales Channel:
Chat bots can sell your products for you because they’re online 24/7. A recent study suggests that 70% people prefer texting rather than calling. And now with the dominance of Amazon in eCommerce, no one needs to drive themselves to a store to buy things. As a result, people tend to go online to meet their needs. This provides chat bots an opportunity to sell products which would suit the needs of each customer.
Also, chat bots will remember a customer’s answers and tailor their responses. In doing so they create a personal level of service that closely mirrors human interaction.
9. Each Guest Have A Personal Assistant
Imagine a guest at your hotel wanting to find out about local activities in your area? You have taken the time to create a lengthy FAQ (Frequently Asked Questions) page on your website. But, that is a lot of hassle for a guest to jump on your website, view it on their mobile phone's tiny screen...well you get the picture.
The guest can easily use your Facebook page Chat Bot or website Chat Bot and quickly find the information they are looking for...they can even order room service...and more.
This would help your guests get a more personal touch from your business. This could significantly increase the amount of money guests spend while staying at your hotel/resort.
I bet you are thinking of the possibilities that a chat bot could have for your business.
As a marketing expert, I felt compelled to share this information that I believe can help your business remain open and even grow in this economic downturn. Chat bots are suitable for any industry in Belize.
Give My Chat Bot A Try:
If you need help setting up your chat bot, send me a message, my little chat bot will walk you through an entire conversation to get the right information from you, send message now.