Different businesses need different customer journeys. Each case study begins with the action a customer needs to take next.
01 · Hospitality · direct bookingsCasa Palma
Website · Sirvoy · PayPal
Custom website + booking system
Casa Palma Placencia
The challenge
Guests needed a clear way to explore seven distinct suites, check the right availability and send a booking request.
What we built
A custom multi-page website with suite-specific Sirvoy availability calendars and booking forms. PayPal is connected through Sirvoy for online payments.
What it enables
Guests can explore each suite and check its own availability. Booking requests remain subject to property confirmation.
Residents and visitors needed clear service details and an easy way to request wash, dry and fold in Placencia.
What we built
A service website with clear pricing, location and opening details, plus a structured request form that prepares a message in WhatsApp.
What it enables
Customers can list laundry items and a preferred drop-off date, then review and send their request themselves. Drop-off and collection only. Mara confirms availability and any same-day timing.
The custom dashboard gives the team one place to manage incoming trip inquiries, organize trip dates and assign guides, keeping the details of each request together as the trip is coordinated.
01 · EnquiriesKeep incoming requests together.
Organize the details the team needs to coordinate a trip.
02 · SchedulingOrganize trip dates.
Keep the planned dates connected to each request.
03 · GuidesAssign the guide.
Connect guide assignments with the trip being coordinated.
goseabelize.com
05 · Tours · diving · fishing
Website system
Go Sea Tours Belize
The challenge
Travelers need to compare diving, snorkeling and fishing experiences and understand which trip suits them.
What we built
Tour architecture, clear experience pages, practical booking information and guest-review proof.
What it enables
Visitors can explore tours, review practical details and send a direct trip request.
Travelers need to find the right Placencia stay and reach a reliable booking path. The marketing team needs to know which activity helps qualified guests move closer to a direct booking.
What we built
A fully customized Wix website with custom Velo development, connecting property discovery and date-based searches to OwnerRez availability, verified quote totals and secure checkout. A separate Marketing Command Center supports content planning and decisions.
What it enables
Guests can compare stays, carry dates and guest details through availability and pricing, then continue to OwnerRez checkout. The team can review the marketing journey alongside booking actions.
Connect the marketing work to the booking journey.
The system joins guest questions, property information, campaign destinations and measurement into a working plan. The Marketing Command Center helps the team prepare content and review priorities; OwnerRez remains the source for live availability, pricing and bookings.
07 · Vacation villas · direct bookings
Los Porticos Villas, Placencia
Hospitality growth system
Los Porticos Villas
The challenge
Help travelers understand the differences between eligible privately owned villas, then move from interest to an availability check, enquiry or direct booking.
What we built
A guest-first marketing framework for villa content, destination guidance, search and paid campaigns, with clear booking actions and performance reporting.
What it enables
The team can prioritize verified villa information and traveler needs, guide guests toward the booking path, and assess enquiries and booking activity alongside campaign performance.
07 · Vacation villas · direct bookings
